Account Growth Associate 
 

Work Details :

Role Title: Account Growth Associate 

Function: Presales & Solutioning 

Reporting To: Presales and Solution Manager 

Location: India — Office onsite

Experience: 0–3 Years 

Employment Type: Full-Time 

Industry: US Healthcare BPO / KPO 

JOB DESCRIPTION 

Role Overview 

The Account Growth Associate will work directly under the Presales & Solutioning Manager to support the management and growth of Neolytix's existing client portfolio. This is a relationship-support and growth-enablement role — focused on identifying upselling and cross-sell opportunities across Neolytix's service lines, facilitating structured client communications for maximum impact. 

The incumbent will act as a force multiplier for the Presales Manager — handling the coordination, data, and communication work that enables high-value opportunity conversations. 

Key Responsibilities 

Client Communication & Engagement Support 

• Draft, format, and send structured client communications (emails, follow-up notes, summary recaps) under the guidance of the Presales Manager 

• Maintain a calendar of touchpoints with existing accounts and ensure timely, professional follow-through 

• Prepare meeting agendas, pre-read documents, and post-meeting summaries for all client interactions 

• Coordinate scheduling of discovery calls, review meetings, and upselling presentations with clients and internal stakeholders 

Account Intelligence & Data Management 

• Build and maintain account profiles — capturing service usage, key contacts, contract renewal dates, and open opportunities 

• Track and document upsell and cross-sell signals from client interactions and flag them to the Presales Manager 

• Manage and update CRM or tracking tools with accurate, current account data 

• Compile performance data and usage reports to support account review conversations 

Presentation & Proposal Support 

• Support the Presales Manager in building tailored presentations and proposals for existing clients 

• Prepare leave-behind materials, one-pagers, and service showcases for cross-sell discussions 

• Maintain a library of reusable presentation assets, case studies, and service collateral 

Internal Coordination 

• Liaise with delivery, operations, and marketing teams to gather information needed for client-facing materials 

• Track open action items from client meetings and coordinate resolution across internal teams 

• Support reporting to the Presales Manager on pipeline status, account health, and meeting outcomes 

Service Lines in Scope 

The associate will support client conversations spanning the following Neolytix offerings: 

• Revenue Cycle Management (RCM) 

• Provider Credentialing 

• Patient Access & Front Office Solutions 

• Payer & Provider Analytics  

• Consulting & Transformation Assignments 

• Medical Coding 

• Digital Marketing 

• Patient Acquisition 

• Others 

Required Qualifications 

Education 

• Graduate from a reputed university or college (any discipline) 

• Strong academic foundation in business, communications, healthcare, or related fields preferred 

Skills — Must Have 

• Excellent verbal and written communication skills in English 

• Strong presentation skills — ability to create clear, well-structured slides and documents 

• Data management and basic analysis skills — proficient in Excel/Google Sheets 

• Organized, detail-oriented, and able to manage multiple tasks simultaneously 

• Comfortable working with CRM tools, email platforms, and collaboration software 

• Solution-oriented mindset — ability to understand client problems and connect them to service offerings 

Experience 

• 0–3 years of experience in a client-facing, coordination, or business support role 

• Exposure to B2B communication or professional client servicing is an advantage 

Good to Have 

• Experience in sales support, account management, or inside sales 

• MBA or postgraduate qualification (Marketing, Business, or Healthcare Management preferred) 

• Familiarity with US healthcare operations or BPO/KPO industry 

• Prior exposure to proposal writing, bid support, or presales environments