Mission Control Analyst - Medical Billing Operations

Job Title: Mission Control Analyst 

Department: Operations 

Location: Hybrid/ Gurgaon 

Reports To: Operations Manager 

Job Summary 

The Mission Control Analyst plays a pivotal role in optimizing daily resource allocation and ensuring seamless operations within our Business Process Outsourcing (BPO) environment. This position is responsible for analyzing work volume, managing resource distribution, collaborating with various teams to enhance cross-training and redundancy, driving revenue goals, and supporting financial planning. The Mission Control Analyst acts as a central hub for operational efficiency, ensuring that resources are dynamically aligned with client needs and organizational objectives. 

Key Responsibilities 

Daily Resource Allocation 

• Monitor Work Volume: Assess daily available work volume against active capacity to determine resource needs. 

• Resource Distribution: Allocate and reallocate resources dynamically to different client operations based on real-time data. 

• Collaboration with Ops Team Leads: Work closely with Operations Team Leads to ensure resources are effectively utilized to meet daily production targets. 

Cross-Training and Redundancy Planning 

• Develop Training Plans: Collaborate with Trainers to design and implement cross-training programs that enhance team flexibility. 

• Redundancy Strategies: Establish redundancy plans to ensure backup support for each account, minimizing disruptions in operations. 

Revenue Goal Management 

• Drive Revenue Objectives: Partner with Operations and Account Management teams to align resource allocation with client revenue goals. 

• Performance Tracking: Monitor and analyze performance metrics to ensure revenue targets are met or exceeded. 

Financial Planning and Headcount Monitoring 

• Budget Collaboration: Work with the Financial Planning team to develop and manage budgets related to headcount and resource allocation. 

• Data Analysis: Monitor headcount data, forecast resource needs, and provide insights to support financial decision-making. 

Ad Hoc Analysis and Support 

• Stakeholder Support: Provide analytical support and data-driven insights to various stakeholders across the organization. 

• Reporting: Generate ad hoc reports and presentations to inform strategic decisions and operational improvements. 

Continuous Improvement 

• Process Optimization: Identify opportunities to enhance resource management processes and implement best practices. 

• Feedback Integration: Incorporate feedback from team members and stakeholders to continuously refine operations. 

Required Qualifications 

• Education: Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field. 

• Experience: 

• Minimum of 3 years in operations management, resource planning, or a similar role within a BPO or related industry. 

• Proven experience in data analysis, financial planning, and cross-functional collaboration. 

• Technical Skills: 

• Proficiency in resource management and project management software (e.g., Microsoft Excel, Tableau, Asana, or similar tools). 

• Strong understanding of financial budgeting and headcount forecasting. 

Desired Qualifications 

• Advanced Education: Master’s degree in Business Administration (MBA) or related field. 

• Certifications: Relevant certifications in project management (e.g., PMP) or data analysis (e.g., Certified Analytics Professional). 

• Industry Knowledge: Familiarity with BPO operations, client management, and service delivery models. 

• Language Skills: Proficiency in multiple languages is a plus, depending on client requirements. 

Skills and Competencies 

• Analytical Thinking: Strong ability to analyze complex data sets, identify trends, and make data-driven decisions. 

• Communication: Excellent verbal and written communication skills for effective collaboration with diverse teams and stakeholders. 

• Problem-Solving: Proactive in identifying issues and implementing effective solutions to optimize resource allocation. 

• Adaptability: Ability to thrive in a fast-paced, dynamic environment with shifting priorities and demands. 

• Attention to Detail: High level of accuracy in data analysis, reporting, and resource management. 

• Leadership: Demonstrated ability to lead initiatives, influence others, and drive organizational change. 

• Time Management: Excellent organizational skills with the ability to manage multiple tasks and deadlines simultaneously. 

Working Conditions 

• Environment: Primarily office-based with standard working hours; may require flexibility to handle urgent resource adjustments. 

• Travel: Minimal travel required, primarily for training sessions or meetings with client sites if applicable. 

• Physical Requirements: Standard office environment with prolonged periods of sitting and computer use. 

Benefits 

• Competitive Salary: Commensurate with experience and qualifications. 

• Health Insurance: Comprehensive health, dental, and vision coverage. 

• Professional Development: Opportunities for training, certifications, and career advancement. 

• Work-Life Balance: Flexible working hours and supportive work environment. 

How to Apply 

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for the Mission Control Analyst role