Salesforce Service Cloud Administrator — Healthcare (Remote, Contract) 

Company: Neolytix LLC  |  Location: Remote (Philippines / India preferred)  |  Type: Contract, Part-Time (20 hrs/week) scaling to Full-Time 

About Neolytix 

Neolytix is a US-based healthcare operations company serving 270+ provider organizations across the United States. We manage patient access, revenue cycle, credentialing, and clinical support operations with delivery teams in the US, India, and the Philippines. We are expanding our technology-enabled services practice and looking for Salesforce talent to support our healthcare clients. 

The Role 

We are looking for a Salesforce Service Cloud Administrator to configure and build out a unified case management platform for a US-based medical clinic. The clinic currently uses 7+ disconnected tools for patient communications, clinical workflows, and operations tracking. Your job is to bring it all into Salesforce Service Cloud — making it simple, real-time, and guided for the clinical staff. 

This starts as a part-time engagement (20 hours/week) with a clear path to full-time as the Salesforce buildout expands. You will work directly with the clinic’s physician-owner and technical lead, as well as with Neolytix’s operations team. 

What You’ll Do 

• Configure Salesforce Service Cloud: page layouts, record types, Lightning pages, and dynamic forms 

• Build case management workflows: case queues, assignment rules, escalation rules, auto-response templates, and milestones 

• Design screen flows that guide clinical staff through multi-step tasks (prior authorizations, patient referrals, medication refill escalations) with minimal training 

• Create real-time dashboards and reports: open cases by status, VA workload, resolution times, escalation frequency 

• Configure omni-channel routing for phone, email, portal, and SMS case intake 

• Support integration with Dialpad (CTI), Tebra (EHR), Answer Connect, and other clinic systems as the platform matures 

• Build knowledge base articles within Salesforce for staff SOPs and payer-specific instructions 

What You Bring 

• Salesforce Administrator Certification (ADM-201) — required, must be verifiable on Trailhead 

• 2–4 years of hands-on Salesforce Service Cloud configuration (not just Sales Cloud) 

• Strong experience with Flow Builder: screen flows, record-triggered flows, and scheduled flows 

• Experience building case queues, assignment rules, escalation rules, and entitlements 

• Ability to build clear, actionable Salesforce dashboards and reports 

• Working English proficiency — you will interact directly with the client’s physician-owner 

Bonus Points 

• Healthcare or clinic environment experience (patient workflows, HIPAA, EHR integrations) 

• Platform App Builder Certification 

• Experience with Dialpad CTI or telephony integrations in Salesforce 

• Familiarity with Salesforce Health Cloud data model 

• Experience with Tebra, athenahealth, AdvancedMD, or similar EHR platforms 

What We Offer 

• Competitive hourly rate (commensurate with experience and location) 

• Long-term engagement with a growing healthcare operations company — this is not a one-off project 

• Direct client interaction — you’re building something real for a practice that will use it daily 

• Opportunity to shape the Salesforce practice within Neolytix as we expand this capability across our 270+ client base