Business Process Analyst – US Healthcare

Gurugram, Haryana, India
Full Time
Experienced

Position: Business Process Analyst – US Healthcare 
Location: Gurugram, India (with US travel requirements) 
Experience: 3-6 years 
Domain: US Healthcare (Credentialing & Enrollment focus) 

Role Overview 

Seeking a Business Process Analyst specializing in healthcare credentialing and enrollment to support client onsite projects and internal product development initiatives. This hybrid role combines client-facing process optimization with strategic contribution to proprietary healthcare technology solutions. 

Key Responsibilities 

Onsite Project Delivery (30-40% time): 

  • Document current-state credentialing and enrollment workflows at client locations 

  • Create detailed SOPs for provider credentialing, payer enrollment, and maintenance processes 

  • Conduct stakeholder interviews with credentialing coordinators, medical staff offices, and administrators 

  • Map complex multi-payer credentialing requirements and timelines 

  • Facilitate process improvement workshops focused on credentialing efficiency 

Offshore Business Analysis (60-70% time): 

  • Platform Development Support: Translate credentialing domain expertise into detailed business requirements for technology solutions 

  • Requirements Gathering: Document user stories, acceptance criteria, and process flows for healthcare automation features 

  • Product Enhancement: Analyze client feedback and market needs to recommend platform improvements 

  • Internal Process Optimization: Standardize credentialing delivery methodologies and quality frameworks 

  • Training & Knowledge Transfer: Develop training materials for operations teams based on onsite learnings 

Required Qualifications 

  • Experience: 3-6 years in US healthcare operations, preferably credentialing/enrollment/provider data management 

  • Domain Knowledge: Understanding of CAQH, state licensing, malpractice, hospital privileges, and payer enrollment processes 

  • Documentation Skills: Experience creating detailed process documentation, user guides, and training materials 

  • Visa Status: Valid US B1/B2 visa with ability to travel 25-30% of time 

  • Analytical Skills: Ability to translate business processes into technical requirements and system specifications 

  • Communication: Strong English communication for client interaction and internal stakeholder management 

Preferred Qualifications 

  • Previous experience with credentialing software platforms or databases 

  • Knowledge of healthcare compliance requirements (NCQA, Joint Commission, CMS) 

  • Understanding of technology platforms used in credentialing workflows 

  • Experience in BPO/KPO transition projects 

  • Basic understanding of software development lifecycle and requirements management 

What We Offer 

  • International exposure through onsite client assignments 

  • Career growth in expanding healthcare technology solutions 

  • Collaborative environment with direct client interaction 

  • Competitive compensation with onsite allowances 

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*