Customer Success Manager – Remote (Healthcare)

Full time Neolytix Email Job
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Job Detail

  • Career Level Mid Level (3-8 years)
  • Qualifications Degree Bachelor
  • Job Category Fully Virtual
  • Functions Practice ManagementAncillary Health ProvidersPhysician/ Medical DoctorsMarketing & Sales
  • Specialty Multi-SpecialtyHealthcare AdministrationOther

Job Description

Neolytix is a rapidly growing healthcare services company focused on creating a positive impact for our clients and team members. We are looking for high-performance individuals who like fast-paced action of operations and team management working in a global, virtual environment.

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Come work with us, If –

  • You want to make an impact and see the difference YOU can make working directly with small healthcare providers
  • You are tired of unreasonable clients and management that has unrealistic expectations
  • You think remote work is the way to go and office commute sucks
  • You value work life balance
  • You think Unicorns & Phoenix are real

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(ok, maybe not the last one)
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We are looking for a seasoned medical biller who is looking to grow beyond everyday billing, has worked in a high demanding client environment, is highly organized, can multi-task and can handle short turnaround on tasks.
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You will be working with our internal team of billing & AR specialists and be the single point of contact with clients you are handling. If you have a strong operational background and love working with clients directly, we want to hear from you.
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KEY QUALIFICATIONS
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  • Should have completed a Graduate Degree. Post Graduate Prefered.
  • Have experience in managing patient invoicing and patient issues.
  • Can work well with multicultural teams.
  • Enjoys working in a small company environment and is a fast learner
  • Can prepare excel reports/ conduct basic data analysis and prepare business presentations
  • High attention to detail, works independently
  • Problem solving/ Solution mindset
  • High degree of negotiation skills

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*EXPERIENCE

  • Overall 5 to 10 years of experience
  • At least 5 years experience in Practice Management, Medical Billing or Revenue Cycle Management Operations (Should be very familiar with billing claims, apply payments, review the health of AR).
  • Should have worked at or for a Small Practice (1 to 25 Providers) – 2 years preferred
  • Experience in Provider Credentialing, Coding is a plus

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*JOB DESCRIPTION

  • Client Servicing – Work with Clients, managing tasks for different internal teams at Neolytix
  • Identifies training gaps and works with the team to create and implement trainings
  • Mentors delivery team members to enhance their growth
  • Responsible for operational performance of internal teams and delivering to Client Expectations (Meet AR Targets, Communication on behalf of practice you are working with etc)
  • Responsible for managing client expectations with KPI performance for the team
  • Responsible for client retention and revenue growth
  • Responsible for stakeholder management, conflict resolution and account management
  • Has a customer satisfaction mindset – drives relationship towards customer advocacy
  • Create effective customer specific procedures, policies and standards
  • Analyze performance reports or perform business analysis while servicing clients
  • Prepare & Present Quarterly Business Reviews to our clients

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This position will start as an Independent Contractor (1099) position and will transition to a Full-Time role within 1 to 3 months based on your performance.
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Full-Time Benefits:

  • Health Insurance
  • 401k Benefits (after 6 months of employment)
  • Paid Time Off
  • Performance Bonus
  • Others

Required skills

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