Global RCM Delivery Lead

Full time Neolytix Email Job
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Job Detail

  • Career Level Senior Level (>8 years)
  • Qualifications Master’s Degree
  • Job Category Fully Virtual
  • Functions Billing, Coding, CredentialingMarketing & SalesTechnology & ITPhysician/ Medical DoctorsAncillary Health ProvidersPractice Management
  • Specialty Multi-SpecialtyHealthcare Administration

Job Description

Neolytix is a rapidly growing healthcare services company focused on creating a positive impact for our clients and team members. We are looking for high-performance individuals who like fast-paced action of operations and team management working in a global, virtual environment. 


Come work with us, If –

  • You want to make an impact and see the difference YOU can make working directly with small healthcare providers 
  • You are tired of unreasonable clients and management that has unrealistic expectations
  • You think remote work is the way to go and office commute sucks
  • You value work life balance
  • You think Unicorns & Phoenix are real 


(ok, maybe not the last one)


Job Description


  • Reviews RCM Account & individual Biller performance across a portfolio of accounts in India & Philippines
  • Conducts a regular review of account performance with the client
  • Works closely with the Account Manager to resolve and address any client concerns
  • Operational escalation point of contact for any RCM performance
  • Escalation point for any Client’s client issues (Practice patients) for a billing query
  • Establishes performance measures for the biller(s) 
  • Reviews performance on a regular basis and provides coaching/ feedback to billers to improve individual and account performance
  • Establishes and documents performance measures to drive incentives for the people working on the team – reports performance to billers, credentialing or VA’s and HR on a monthly basis
  • Owns the account and process documentation for accounts and EMR specific trainings for billers
  • Schedule appropriate training sessions for new and existing billers
  • Reports Weekly and Monthly performance to management
  • Screen and Interview potential candidates for new and existing accounts
  • Should be able to Onboard and set up new accounts/ clients. 
  • Trains new hires on RCM process 
  • Works with the Learning & Development team to create eLearning modules
  • Schedule and perform pre and post-training assessments
  • Performs Monthly, Quarterly and annual assessments for the team
  • Responsible for ESAT and maintaining a low attrition rate


Job Requirements

  • Excellent knowledge of US healthcare and end to end RCM process
  • Should be able to communicate with clients
  • Should be able to manage clients expectations vs delivery goals
  • Excellent team management skills
  • Should have experience in performance management for RCM team 
  • Should have expert level proficiency in at least 3 different EMR systems
  • Experience in creating and developing training content such as modules and process SOPs
  • Experienced in establishing KPI’s and monitoring performance for the account and team by extracting reports and analyzing data
  • Will own the KPI’s for the team and account performance


Desired Profile:

  • Minimum 8 years of US Healthcare experience (Mandatory experience in AR calling with Denial management and other additional experience in areas such as Credit Balance, authorization and patient calling will be preferable)
  • Minimum 5 years experience in managing delivery for RCM and managing Clients
  • 1 year RCM product trainer experience OR Quality Analyst experience working in a RCM process – TTT candidates strongly preferred
  • Excellent business communication, presentation, and interpersonal skills – Can manage performance reviews with Clients
  • Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships
  • Excellent time management and organizational skills
  • Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment.

Required skills

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